Surf City March Classic

[ontheblack]

Its on the web site. On each specific tournament page there is a heading - "Refund/Carryover Policy".

[BenAround]

Just looked at it:

AGAIN WOW.

This is what happens when a monopoly (or near monopoly) exists. With a policy so lopsided in their favor it sure seems they are not worried about teams going elsewhere.

QUESTION: What money do the promoters lose if the event is rained out? I doubt they pay for fields that can't be used. It seems they make some EASY free dough from a canceled tourney.

They have a guarantee that THEY will not lose a dime, and probably make a hefty amount.

Oh yeah, I forgot about the Hotel kickbacks they won't be getting.

They got you guys coming and going!

--------------------------
Refund/Carryover Policy: (Revised January 1, 2011)

>If you enter* and withdraw, or the entire tournament is cancelled due to rain or some other unforseen event, there will be no cash refund, however, one-half (1/2) of your paid entry fee may be used for another future Surf City Event. The other one-half(1/2) of your paid entry fee will be non-refundable. The non-refundable amount may increase at the sole descretion of the tournament directors, depending upon incurred costs for that tournament.

>Once you register your team and send in your payment, your entry fees will become nonrefundable.

> If you withdraw from the tournament for any reason, after the schedule has been posted on the Surf City web site, your fees will be totally nonrefundable."

>If it is necessary to suspend a tournament, after you have played your first game, due to weather or some other unforeseen event, you will be credited for your games that you did not begin, minus $250.00. Your remaining credit will be applied to a future Surf City Event. The $250.00 amount may increase at the sole descretion of the tournament directors, depending upon incurred costs for that tournament.

We instituted a no-refund policy because it became very obvious that there were many teams that entered very early to hold a spot, with no real certainty that they would still have a team when the tournament came around the following year.

We do not issue refunds by check or cash.** You may have your refund applied to future Surf City events only.

*enter - to register and send in a check

**Exception #1: If you enter but we cannot fit your team into the tournament you can receive a refund, by check, for the total amount you paid or apply the total amount to another tournament.

**Exception #2: Per our accountant, any amounts owed to a team must be refunded, if not applied to another current year tournament, by the end of each calendar year. We cannot carryover credits from one year to the next.
-------------------------

[BenAround]

>>>>>We are going to have to cancel the tournament.<<<<<

When are you expecting your funds returned ?

Historically Surf City does not issue refunds but rolls the funds over to a future event. Starting last year, If no event is played by the end of the calendar year then refunds are sent out.

Looks like they keep that now as well.

NO $$ FOR YOU !!!!!!!!!

[dhay]

The March Classic was not a debacle. It was canceled due to rain and unplayable conditions. It was as simple as that. I was also running the High School Faster to First tournament at the same time and we struggled to even get games in on Saturday at designated high schools. The Huntington Beach Sports Complex was unusable and didnt open until the following Tuesday.

As for our refund policy. It has been changed since November of 2010. The 18U & 16U divisions are very well aware of what we do, even though it is not stated on our website. Since we incorporated in late 2009, we must not have any funds carried over from year to year. Because of this policy, we found it easier on our accounting books to issue refunds, instead of carrying it over to another tournament.

It is not uncommon for us to deposit checks well in advance of our tournaments. In fact, most teams want us to deposit the check. It seems to give them assurance that they are in the tournament, even though that isnt always the case.

If you sent us a check or paypal payment, and you didnt get into the tournament, you are sent a full refund. If your team made the posted schedule and the tournament is canceled due to rain or some other unforeseen event, we send half the entry fee back. The other half is retained to cover our advanced expenses.

I completely understand that this refund policy will still not satify some of you on this site, but this is the policy that we have been working by.

All refunds were sent out a week ago. If your team hasnt received it by now, please send us an email and we will investigate.

Thank You

Dan Hay

[fastpitchdad05]

The March Classic was not a debacle. It was canceled due to rain and unplayable conditions. It was as simple as that. I was also running the High School Faster to First tournament at the same time and we struggled to even get games in on Saturday at designated high schools. The Huntington Beach Sports Complex was unusable and didnt open until the following Tuesday.

As for our refund policy. It has been changed since November of 2010. The 18U & 16U divisions are very well aware of what we do, even though it is not stated on our website. Since we incorporated in late 2009, we must not have any funds carried over from year to year. Because of this policy, we found it easier on our accounting books to issue refunds, instead of carrying it over to another tournament.

It is not uncommon for us to deposit checks well in advance of our tournaments. In fact, most teams want us to deposit the check. It seems to give them assurance that they are in the tournament, even though that isnt always the case.

If you sent us a check or paypal payment, and you didnt get into the tournament, you are sent a full refund. If your team made the posted schedule and the tournament is canceled due to rain or some other unforeseen event, we send half the entry fee back. The other half is retained to cover our advanced expenses.

I completely understand that this refund policy will still not satify some of you on this site, but this is the policy that we have been working by.

All refunds were sent out a week ago. If your team hasnt received it by now, please send us an email and we will investigate.

Thank You

Dan Hay

"It is not uncommon for us to deposit checks well in advance of our tournaments. In fact, most teams want us to deposit the check. It seems to give them assurance that they are in the tournament, even though that isnt always the case. "

Pure comedy...So let me get this straight...you cash the checks because you like to give these teams the illusion that they might actually be in your prestigious tournament. That way, they can go back to their girls and tell them they're in, only to find out later (sometimes at the last moment after repeated unanswered emails and phone calls) that they are actually not in.

Are you smokin' the stuff you're sellin'?

Dan Hay, you sir need to take a long, long look in the mirror.

"It was as simple as that"?? Pure comedy...

[ocsoftball]

The March Classic was not a debacle. It was canceled due to rain and unplayable conditions. It was as simple as that. I was also running the High School Faster to First tournament at the same time and we struggled to even get games in on Saturday at designated high schools. The Huntington Beach Sports Complex was unusable and didnt open until the following Tuesday.

As for our refund policy. It has been changed since November of 2010. The 18U & 16U divisions are very well aware of what we do, even though it is not stated on our website. Since we incorporated in late 2009, we must not have any funds carried over from year to year. Because of this policy, we found it easier on our accounting books to issue refunds, instead of carrying it over to another tournament.

It is not uncommon for us to deposit checks well in advance of our tournaments. In fact, most teams want us to deposit the check. It seems to give them assurance that they are in the tournament, even though that isnt always the case.

If you sent us a check or paypal payment, and you didnt get into the tournament, you are sent a full refund. If your team made the posted schedule and the tournament is canceled due to rain or some other unforeseen event, we send half the entry fee back. The other half is retained to cover our advanced expenses.

I completely understand that this refund policy will still not satify some of you on this site, but this is the policy that we have been working by.

All refunds were sent out a week ago. If your team hasnt received it by now, please send us an email and we will investigate.

Thank You

Dan Hay

"It is not uncommon for us to deposit checks well in advance of our tournaments. In fact, most teams want us to deposit the check. It seems to give them assurance that they are in the tournament, even though that isnt always the case. "

Pure comedy...So let me get this straight...you cash the checks because you like to give these teams the illusion that they might actually be in your prestigious tournament. That way, they can go back to their girls and tell them they're in, only to find out later (sometimes at the last moment after repeated unanswered emails and phone calls) that they are actually not in.

Are you smokin' the stuff you're sellin'?

Dan Hay, you sir need to take a long, long look in the mirror.

"It was as simple as that"?? Pure comedy...

+1 these guys are morons for cashing peoples checks and not letting them in there tournaments .
With all the money they are making wouldnt you hire a person to answer peoples emails on a timely matter .
Sitting there waiting to see if your team is in a tournament is not right.

[woodmail]

All you guys do is complain. If you dont like the way he runs his tournaments then don't attend. There are plenty of others out there. This tournament is not Mecca. If you can run a tournament better then stop bitching and go put one on. It's that simple. Sounds like you have other axes to grind to me.

[fastpitchdad05]

All you guys do is complain. If you dont like the way he runs his tournaments then don't attend. There are plenty of others out there. This tournament is not Mecca. If you can run a tournament better then stop bitching and go put one on. It's that simple. Sounds like you have other axes to grind to me.

Don't complain about us complaining just because we have legitimate gripes to air and we don't just sit here and take it.

And the truth is...DD's org won't be attending Surf City events again and will likely drop out of Premier as well.

We could just drop out and not say anything, which would be a disservice to others in the softball community, not to mention it is helpful to Hay and Haning to know why they are losing business.

[woodmail]

You state you have a legitimate gripe and could just drop out and not say anything. I'm going to go out on a limb and "assume" you have never told these complaints face to face to either of these men. Would that not meet your objectives as well.

[fastpitchdad05]

You state you have a legitimate gripe and could just drop out and not say anything. I'm going to go out on a limb and "assume" you have never told these complaints face to face to either of these men. Would that not meet your objectives as well.

Define "face to face". Are you suggesting that we drive over there? Because they repeatedly ignored phone calls and emails from us regarding the SCMC.

How about they make the most basic of efforts, extend an olive branch, and after having cashed our check at least have the courtesy to respond to us when we call or email them.

I did my homework. I know who you are. And I get why you are defending them. You are likely, at the very least, friendly with them from years passed. But you know the way I was brought up, a friend tells a friend when he's dropping the ball.