Anderson Bat Q & A

[Instig8or]

Fat;

How many bats have you sent back in your great experience with High-End bats and how long did it take to receive a replacement? Any experience with that? How'd that go for you?

Let's take a look at the chronology of this "problem" you are so bitterly complaining of...

Thursday March 25th - Anderson received bat shipment late morning
Fri/Mon - Bat is processed and repair is effected
Tuesday March 30th - Bat repair is complete/tested/examined/released/etc
Wed March 31st - Bat is shipped out from West Coast to East Coast
Monday April 5th - Bat arrives in your local receiving center
Tuesday April 6th - Bat is delivered back to you

Now with the time it takes for the typical epoxy to set and cure, I cannot imagine that this bat would be released for shipment in any less than 24 hrs from the time epoxy was applied. That means that they got on the job of repairing the widespread problem on your bat as you describe it in roughly 1 business day, 2 at the most. My god man, what more are you asking for here? The CEO of the company is on here telling you they had a CSR problem, explained the means they went to rectify it (not that you're entitled to even know), initiated the fix on your DD's bat within a day and shipped it out within another day and yet you still complain...

If you're that demanding and publicly unreasonable as a consumer I'd hate to be your kid...

[jofus]

Hmmmm...2 posters with less than 10 posts each, created a couple weeks from each other, are in total agreement in flaming Anderson

Try posting on a public message board and talking to the guy that runs Easton, or Demarini, or most any other bat company, and see if they respond like 'bug does here. Let me know how that turns out for you.

Seriously, any repair and return in a week or less is not too bad IMHO, and 'bug has already commented that they identified that as a problem and are correcting it....yet, you can't let it go, even starting a new thread?


I think I smell something a little

[FearNot]

Fat;

How many bats have you sent back in your great experience with High-End bats and how long did it take to receive a replacement? Any experience with that? How'd that go for you?

Let's take a look at the chronology of this "problem" you are so bitterly complaining of...

Thursday March 25th - Anderson received bat shipment late morning
Fri/Mon - Bat is processed and repair is effected
Tuesday March 30th - Bat repair is complete/tested/examined/released/etc
Wed March 31st - Bat is shipped out from West Coast to East Coast
Monday April 5th - Bat arrives in your local receiving center
Tuesday April 6th - Bat is delivered back to you

Now with the time it takes for the typical epoxy to set and cure, I cannot imagine that this bat would be released for shipment in any less than 24 hrs from the time epoxy was applied. That means that they got on the job of repairing the widespread problem on your bat as you describe it in roughly 1 business day, 2 at the most. My god man, what more are you asking for here? The CEO of the company is on here telling you they had a CSR problem, explained the means they went to rectify it (not that you're entitled to even know), initiated the fix on your DD's bat within a day and shipped it out within another day and yet you still complain...

If you're that demanding and publicly unreasonable as a consumer I'd hate to be your kid...

I guess the difference between me and you is I was raised with a work ethic that your customers are very important and when you screw up you do what it takes to make them happy. That comes from be raised working and running a family retail store. That's ok that you wouldn't want to be my kid, But then again I'm no fan of slackers.

I guess with my few postings, I shouldn't tell anyone of a problem with a bat. Remember, I'm a consumer with a pocket full of cash and when something is wrong I will say it like it is.

I will say the bat is awesome. DD went 3-3 tonight and the one shot almost took off the pitchers head. I wouldn't want to be a pitcher is an understatement.

[Tumblebug]

We had temporary challenge in our warranty department and we took care of it. Some customers got caught up in the timing of it and their experience was less than perfect. I’ve already apologized for the inconvenience; I can’t change the past.

I called the Easton Sports Warranty Department at 1-888-259-1297. The warranty rep informed me that assuming the replacement bat was in stock, it would take 10 working days to process the order once they received the damaged bat and shipping time was not included in the estimate. Our 6 days to your door is looking pretty good.

Just like a batting average over a full season or a career gives a clear indication of how good a batter truly is, so it goes for customer service. In terms of batting average we are hitting .900 career. I’m good with that.

Some people can’t be pleased no matter how accommodating you are. Some folks just have unrealistic expectations and no patience or manners. Some people also have the audacity to “blow-up” at staff level employees, including a powerless receptionist, and expect to be kowtowed to in spite of rude obnoxious behavior. Sometimes a jerk gets treated with the respect they deserve and they get butt hurt about it and then they really show their true colors.

In spite of the experiences described by a few here, our customer service is second to none. And it just goes to show you that, try as you might, you can’t please everyone.

[Bleacher Creature]

I guess the difference between me and you is I was raised with a work ethic that your customers are very important and when you screw up you do what it takes to make them happy. That comes from be raised working and running a family retail store. That's ok that you wouldn't want to be my kid, But then again I'm no fan of slackers.

I guess with my few postings, I shouldn't tell anyone of a problem with a bat. Remember, I'm a consumer with a pocket full of cash and when something is wrong I will say it like it is.

I will say the bat is awesome. DD went 3-3 tonight and the one shot almost took off the pitchers head. I wouldn't want to be a pitcher is an understatement.

I guess that you would have not been satisfied no matter what they did.
Race cars break, any thing pushing the limits is sometimes going to fail.
Have a back up/spare

[MDSoftball]

Well guess what............. My DD's Brand New used once in the batting cage had the bb rattle in it.

Just curious...were cage balls used?

[black&blue]

I've got to speak up in defense of Anderson customer service. Last year my DD busted the end cap on her Techzilla, on a Monday, with our first tournament coming up that weekend. I shipped the bat on Tuesday (from the East coast) and called Anderson with a tracking number. With tracking number in hand, they agreed to ship a new bat out and we got it in time for the weekend. Doesn't get any better than that!

[Tucson]

I think a lot of us noticed that the problem resulted from using the bat in the cages. Doesn't that void the warranty?

[AGameGal]

Hmmmm...2 posters with less than 10 posts each, created a couple weeks from each other, are in total agreement in flaming Anderson

Well, you have to admit. It was a different approach than the "Have you heard that Anderson is going out of business?" post that happens at this time every year.

[FearNot]

No pitching machine or machine balls used.

Pitching screen at 25' firing softball balls from the hip in a batting cage. Not a fan of pitching machines at all.