Anderson Bat Q & A

[TheLip]

Thanks Folks for easing my mind... I thought I had a $300+ problem on my hands!

Yes, and it's a great bat. She loves it.

Thanks Again.

[Tumblebug]

Tumblebug (or others) can you give me an idea of how well the Nanotek dampens vibrations (i.e. will it deaden like a traditional composite or sting the hands like a traditional all metal bat)

The idea is not to dampen vibration but rather to transfer the vibrational energy to the flight of the ball. If you hit the ball on the effective hitting area of the NanoTek utilizing the LaunchPad it will transfer none or nearly no vibrational energy to the hands and nearly all of the energy will be transferred to the flight of the ball. If the ball is badly mishit all bets are off.

[Tumblebug]

Thanks Folks for easing my mind... I thought I had a $300+ problem on my hands!

Yes, and it's a great bat. She loves it.

Thanks Again.

If it is truly a problem with umpires, arrange to send it back and we will repair or replace it.

[FearNot]

Well guess what............. My DD's Brand New used once in the batting cage had the bb rattle in it. Called (Left a detailed message)and E-mailed Anderson about it on Monday morning March 22nd. No Reply! Called Tuesday March 23rd and ask for Anthony in Customer Service. Told him about the problem. Hot glue used in the process of glueing the end cap broke loose and creates the rattle. He said send it back, it will be a simple fix and I did that day(USPS). They received it, Thursday March 25th @ 11:02 AM as per tracking info. I called Monday March 29th and they confirmed recieving the bat and that it will be fixed by the March 30th and shipped. Bat was shipped March 31st! Received bat today April 6th.
I ask for e-mail conformation on receiving bat and for the ups tracking number. No replies.

Customer Service is very poor.
I ask for a new bat to be sent and offered my credit card info. My DD's first Varsity game of the season was March 29th (We live in PA). I was told we don't have any FP 32" in stock, they are on back order. But I could give him my credit card number and they would charge me an expidit fee. I blow up at the guy and went on a rant about paying $330 for a bat that is defective. It seemed no one cared.

Good luck and I hope it doesn't take long to get the bat back as I'm sure this will be an ongoing defect.

[Tumblebug]

Well guess what............. My DD's Brand New used once in the batting cage had the bb rattle in it. Called (Left a detailed message)and E-mailed Anderson about it on Monday morning March 22nd. No Reply! Called Tuesday March 23rd and ask for Anthony in Customer Service. Told him about the problem. Hot glue used in the process of glueing the end cap broke loose and creates the rattle. He said send it back, it will be a simple fix and I did that day(USPS). They received it, Thursday March 25th @ 11:02 AM as per tracking info. I called Monday March 29th and they confirmed recieving the bat and that it will be fixed by the March 30th and shipped. Bat was shipped March 31st! Received bat today April 6th.
I ask for e-mail conformation on receiving bat and for the ups tracking number. No replies.

Customer Service is very poor.
I ask for a new bat to be sent and offered my credit card info. My DD's first Varsity game of the season was March 29th (We live in PA). I was told we don't have any FP 32" in stock, they are on back order. But I could give him my credit card number and they would charge me an expidit fee. I blow up at the guy and went on a rant about paying $330 for a bat that is defective. It seemed no one cared.

Good luck and I hope it doesn't take long to get the bat back as I'm sure this will be an ongoing defect.

This is not an ongoing defect. Quality procedures were executed and the problem is solved.

I'm sorry for the troubles with your bat and our clumsy customer service. There is no excuse for the poor reaction from our Warranty Department. Our reputation in Customer Service is the best in the industry but even at that there can be unforeseen problems. We had made some changes in personnel that created some problems that did not come to light until last Thursday. Things were not getting done or done poorly. Calls and e-mails were not being returned. Things were being well hidden but soon they became too much to hide and it all came out. People were let go and personnel changes were made. We're doing a little mop up at this point but things are back on track. Again, I am sorry for the trouble you had to endure.

[jofus]

They received it on Thursday and fixed it and shipped it back by the next Wednesday? That doesn't sound nearly as bad as some companies that sell bats, to me.

The one time I dealt with Anderson customer service, I was impressed and very pleased with how helpful they were.

[TheLip]

Thank you everyone for sharing your experiences with this issue.

Tuimblebug... have to agree, your customer service department is not functioning effectively. I emailed the department Monday morning (EST) using the Anderson web-site. I still have not heard back from Anderson (Wed. morning) concerning the rattle.

From most of the articles I've read 'customer service response time' should be within 24 hours. Remember, I'm YOUR client and YOU want me to be YOUR marketing and sales person. In return, YOU must supply me with a good product and outstanding customer satisfaction.

[FearNot]

Amen Lip!

I got the Ho Hum - Oh Well attitude and it sucks!

1 bat has the rattle, should be we got an issue and now 2 bats (That board members tell) should be a "We got a problem" attitude.

Then again, I take pride in what I do.

[FearNot]

They received it on Thursday and fixed it and shipped it back by the next Wednesday? That doesn't sound nearly as bad as some companies that sell bats, to me.
.

A defective bat from new and take a week to resolve the issue. I was told it was a simple fix. No excuses allowed.

It's the same as the great game we talk about here. Don't make excuse and only striving for perfection is exceptable.

I bought my share of high end bats for my 2 kids and I expect Quality or I would bought the $80 bats.

[RT4ever]

Guys, to be fair... my experience with Anderson customer service has ALWAYS been very, very good. I've returned bats and had replacements back in my hands in days.

This slip up is temporary. tumblebug's identified the problem and corrected it. Things will be back on track.