by artomatic » Wed Sep 26, 2012 1:25 pm
Wanted to give a big thank you to the guy running the ice pack/wrap stand at Diamond Valley this past weekend.
At the end of the day on Saturday, my kid got some ice from the snack bar for her total ice therapy shoulder pack.
As we were walking to the parking lot, she said she thought it was leaking because she felt some water dripping.
The guy running the ice therapy stand happened to be walking next to us, packing up for the day.
He immediately came over, felt the bag and agreed it had a leak.
I told him the bag was over 3 years old. He said "no problem, I will give you a new one."
I offered to pay him, again telling him it was over 3 years old, and my kid has used it constantly over that time.
He would not accept any money, and gave her a new ice pack on the spot.
Now that was some great customer service...and us being in the right place at the right time!
Deserve's got nothin' to do with it.